To allow our technicians access to help and support you, please use the following:

1. Once off access:

  • Close your current TeamViewer (if it is running/installed - usually a Blue/White icon next to your Date and Time displayed right bottom corner of your screen; just right click it and click Exit)
  • FOR WORKSTATIONS/LAPTOPS: Then click the following link and run the application: https://get.teamviewer.com/hxavfkq
  • OR; FOR MOBILES: App/Play Store app is called "TeamViewer QS (QuickSupport)", please download and install.

2. Permanent access:

  • Close your current TeamViewer (if it is running/installed - usually a Blue/White icon next to your Date and Time displayed right bottom corner of your screen; just right click it and click Exit)
  • Uninstall your current TeamViewer using the Control Panel - the technician will guide you if you do not know how.
  • FOR WORKSTATIONS/LAPTOPS:Then click the following link and run the application: https://get.teamviewer.com/a7hyfz6
  • OR; FOR MOBILES: App/Play Store app is called "TeamViewer Host", please download and install.

3. If you are having trouble with TeamViewer (or have a newer version than 12 already installed) please download, install and run AnyDesk from https://anydesk.com  

After opting for options 1, 2 or 3, please communicate Your TeamViewer/AnyDesk ID (and random password if displayed) to the technician.

If you experience any issues and a technician is not on the phone:

  • Contact us using the Submit Request link at the top right of the website
  • Or call +27 (0)51 412 6446